Product Support

                                        

Spring Pump Return Policy

All items must be in new, unused, untested condition.

All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out), and all accessories.

Return Policy

You may exchange or return the product for a refund (may we exclude the shipping and handling charges) within 30 days of purchase. All items must be in new, unused, untested condition. Items tested in any manner are not returnable. If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund. If you do return an item that has been used and is not in resalable condition, the customer will be charged a cleaning fee of up to 50%, depending on how much labor and time is involved in cleaning the item. If any item is damaged, we will deduct the cost of that item from the refund. Special order items are not returnable. Every return requires a return authorization number (RA) from us.

Return Procedures:

Every return requires a return authorization number (RA) from us. All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by us. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out), and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for the replacement of damaged, altered, missing, written-on, or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box. Any merchandise returned to us unauthorized will be refused. We are not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.

Please inspect your order immediately and notify us right away if there is any damage to your merchandise.

  • No refunds on any pump that has been used or tested.
  • All returns must be authorized and the customer must write the return number on the package or the return will not be accepted.
  • Processing your return may take 1-2 weeks
  • If you cancel your order right after you place the order, even if we do not ship out, there will be a 3% credit card processing fee that will be deducted from your total amount.
  • We might charge the 15% restocking fees
  • Both sides shipping will be deducted from the total amount

All canceled orders and returns may be charged a 3% credit card processing fee and we may charge for the shipping cost.

All items returned must be in salable condition for a full refund, shipping fee may not be refundable.

** If you have any questions, please contact the Spring Pump customer service via this email: info@springpump.com

Product Warranty
All warranty issues are handled by the manufacturer of the product. Limited warranties are specific for each manufacturer. Please read warranty information before operating your pump, fountain, or pond product. All warranties are void when the product is tampered with or misused in any way, (i.e. cutting the cord).
You may contact us for information about warranties, where to send the product, and how to proceed with a claim, however, all warranty instructions are shipped with every product.